Backed by
Your best tech's brain
In every tech's pocket
An intelligent copilot that captures your team's diagnostic expertise and gets smarter with every job.
Setup in days, not months.
An intelligent copilot that captures your team's diagnostic expertise and gets smarter with every job.
Setup in days, not months.
Your best tech fixes it right 90% of the time. But he's 57 and thinking about retirement — and when he leaves, decades of diagnostic instinct walk out the door. The new guys can swap a motor, but they can't find the real problem. Every wrong call is a wasted truck roll and $800+ down the drain.
We built Motherboard to capture your best techs' expertise into a living knowledge base every tech on your team can rely on — for every job, from day one.
Snap a photo, describe the issue, or type an error code. Motherboard identifies the unit, pulls the right manual, cross-references known failure patterns, and walks your tech through the fix step by step. And the field report? That writes itself.
It builds on top of your existing systems and data — and gets smarter with every job your team completes.
Every diagnosis gets captured — what was checked, what was ruled out, what fixed it. That knowledge compounds into shared intelligence across your entire team.
The more your techs use it, the smarter it gets — building a knowledge base that's unique to your operation.
They can, and they probably are. Here's why they shouldn't: these tools have truly amazing general knowledge but know nothing about your equipment, your sites, or your team's history. They give the same answer to every tech at every company, and in our experience, that answer is wrong more than 70% of the time. More often than not, that ends up costing you more than it saves.
Motherboard is fundamentally different. It's built specifically for field service technicians, designed around their workflows and the way they actually diagnose problems in the field. We've captured 500k+ OEM manuals, wiring diagrams, and technical bulletins. Motherboard also captures every diagnostic interaction — what was checked, what was ruled out, what actually fixed it — and compounds that into a knowledge base specific to your operation. After 47 real diagnostics on a Carrier 24ACC636, it can tell your tech: "the fix was a bad run capacitor 62% of the time." No general-purpose AI will ever be able to say that.
And the best part — it grows with you. Every job your techs complete makes the system smarter, building a knowledge base that's unique to your operation.
No. Techs can use voice input, snap a photo of a nameplate or error code, or pick from checklist-driven workflows. The system is designed for gloves-on, on-site use — minimal typing required. We're also building integrated voice so techs can call the copilot like they'd call a senior tech.
We ingest your manufacturer documentation — service manuals, troubleshooting trees, wiring diagrams, and technical bulletins — so answers are specific to the exact unit the tech is standing in front of. The system can also read nameplates, model numbers, and error codes directly from photos. Over time, it learns from your team's own job history and common fixes, getting smarter with every resolved issue.
The opposite. Motherboard captures and scales your senior techs' knowledge so it's not trapped in one person's head. When a veteran retires or leaves, their expertise stays in the system and gets passed to every tech automatically. It also frees up your best people from constant phone calls — junior techs get answers from the copilot instead of interrupting the senior crew.
The copilot guides — the tech always makes the final call. Safety-critical steps like electrical isolation, gas shutoffs, and refrigerant handling are flagged explicitly so nothing gets skipped. When the system's confidence is low, it tells the tech to stop and escalate to a senior rather than guessing.
A pilot group of techs can start in weeks, not months. There's no heavy IT infrastructure to deploy — the copilot runs on the phones your team already carries. We handle the documentation ingestion and setup, so your team can focus on using it from day one.
The biggest adoption driver is simple: it saves them time and makes them better at their job. Techs aren't going to use something that slows them down or makes them feel like they're being watched. Motherboard is built for the field, not the office — if it adds friction, techs will ignore it, and frankly, so will we. That's our design principle.
Your proprietary data stays yours, including your SOPs, job history, and equipment data. We use anonymized, non-identifiable equipment and procedure insights to improve the platform for everyone. We're happy to walk through our data policies and security practices in detail as we scope a pilot.
Your field service platform — ServiceTitan, Housecall Pro, whatever you use — is great at managing jobs, dispatching, and invoicing. But by the time data lands in your system of record, the diagnostic context is gone. It captures that a capacitor was replaced, not the reasoning that led to that diagnosis.
Motherboard sits in the tech's hand during the diagnostic process. It sees the full chain: what symptoms were reported, what was checked, what was ruled out, what the tech actually did. That reasoning — the part that makes your best techs great — is what gets captured and shared. Your field service software and Motherboard are complementary, not competing.
We're just getting started. Here's what's coming:
• Hardware integrations — Smart tools, thermal cameras, and diagnostic meters that feed real-time data directly to the copilot. It sees what you see.
• SMS & WhatsApp — No new app to learn. The copilot lives inside the tools techs already use — text, WhatsApp, or your team chat. Zero learning curve.
• Real-world training data — Trained on thousands of live in-field sessions — real techs solving real problems on real equipment. A knowledge base no generic tool will ever have.
Book a live walkthrough with our team and explore how Motherboard fits your operation.